Why 'helpful' is expensive
There's a particular kind of agency problem that doesn't look like a problem at all.
Practical thinking on agency operations, delivered every few weeks. Profitable delivery, capacity planning, and the habits that protect margin - from someone who's spent 19 years inside agencies.
Recent Articles
There's a particular kind of agency problem that doesn't look like a problem at all.
There's a moment early in the year when growth targets start landing on your desk, and suddenly, everything feels harder work.
There's a strange shift that happens around the 12–15 person mark.
Every few months, a new wave of AI tools hits the market - faster, smarter, cheaper.
There's a moment in many growing agencies when the numbers look good but the work doesn't feel good.
"You drown not by falling into a river, but by staying submerged in it." – Paulo Coelho