Most founders know, somewhere, that something needs to change.
Most agency MDs are losing margin they can't see. This newsletter is about finding it.
Practical thinking on agency operations, delivered every few weeks. Profitable delivery, capacity planning, and the habits that protect margin - from someone who's spent 19 years inside agencies.
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Two-thirds of agencies say they're delivering faster because of AI. Only 15% say they're more profitable.
Why your project plans don’t reflect reality
Most agencies have project plans. Tasks are listed, timelines are mapped, people are assigned. On paper, it all holds together.
In a fixed fee agency, agreeing a price without understanding the work is a gamble. You might hit deadlines and keep clients happy, but that doesn't mean revenue will match expectations...or that projects will actually be profitable.
Why 'helpful' is expensive
There's a particular kind of agency problem that doesn't look like a problem at all.
Growth isn't the goal. Control is
There's a moment early in the year when growth targets start landing on your desk, and suddenly, everything feels harder work.





