Ask most agency leaders how things are going, and you'll hear the same word:
Most agency MDs are losing margin they can't see. This newsletter is about finding it.
Practical thinking on agency operations, delivered every few weeks. Profitable delivery, capacity planning, and the habits that protect margin - from someone who's spent 19 years inside agencies.
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Recent Articles
September can be considered a 'second new year' in agency life. After summer breaks, clients return with fresh budgets, new campaigns, and heightened expectations. For many agency leaders, it's exciting. But it can also be overwhelming.
Are you anticipating or reacting?
Agencies often live on the edge of chaos.
Profit isn't just a finance metric
Let's be honest - even though it saddens me deeply, operations rarely top the agency priority list.
Do different things
A weird thing happens as we get older. Time speeds up.
What's your barrier to AI adoption?
For many marketing agencies, the promise of AI is compelling. Smarter workflows, better use of time, and clearer insights. But in reality, AI adoption remains slow. Not because the tools aren't ready, but because many agencies aren't.





