If you've ever Googled 'project management in agencies', you're faced with a long list of project management software tools. All the usual suspects are there – along with some that you'll inevitably have never heard of before.
Now, I'd be kidding myself if I sat here and said that a good project management tool isn't a requirement for businesses who want to deliver profitable projects. Can there be any real sense of 'how good we are at delivering on time and on budget' when you're relying on spreadsheets and emails to track resource bookings and revenue recognition?
But, unless you have a team who understands and values the rigour that good project management as a skill brings, that tool may well do more harm than good.
I'm a firm believer that 'good' project management must come from the people within the business. If you don't understand the 'why' behind your pricing, resourcing and delivery models, then a system simply won't help you.